32 lines
1.1 KiB
Markdown
32 lines
1.1 KiB
Markdown
# Troubleshooting
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## For all providers
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- [ ] Make sure the configuration is activated
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1. Go to configuration details
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1. In the `Status and name` section, `Active` should be checked
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- [ ] Configuration is enabled for the channel
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1. Go to configuration details
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1. If channel assignment is overwritten, ensure channel the event originated from is not excluded
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- [ ] Ensure the sender details are filled in
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1. Go to configuration details
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1. Fill fields in the `Sender` section
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- [ ] Event is activated
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1. Go to configuration details
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1. In the `Events` section, `Active` should be checked for event you are investigating
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## SMTP
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- [ ] Template preview is rendering
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1. Go to configuration details
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1. In the `Events` section, click on `Edit` for event you are investigating
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1. Template on the right hand side should be rendering properly
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## Sendgrid
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- [ ] Sandbox mode is not active
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1. Go to configuration details
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1. In the `API connection` section, sandbox mode should not be activated
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- [ ] API key is still active
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- [ ] Sender is configured and available
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- [ ] Dynamic templates are configured and available
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