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saleor-apps-redis_apl/apps/emails-and-messages/docs/troubleshooting.md

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Troubleshooting

For all providers

  • Make sure the configuration is activated
    1. Go to configuration details
    2. In the Status and name section, Active should be checked
  • Configuration is enabled for the channel
    1. Go to configuration details
    2. If channel assignment is overwritten, ensure channel the event originated from is not excluded
  • Ensure the sender details are filled in
    1. Go to configuration details
    2. Fill fields in the Sender section
  • Event is activated
    1. Go to configuration details
    2. In the Events section, Active should be checked for event you are investigating

SMTP

  • Template preview is rendering
    1. Go to configuration details
    2. In the Events section, click on Edit for event you are investigating
    3. Template on the right hand side should be rendering properly

Sendgrid

  • Sandbox mode is not active
    1. Go to configuration details
    2. In the API connection section, sandbox mode should not be activated
  • API key is still active
  • Sender is configured and available
  • Dynamic templates are configured and available